Programme Performance Improvement Case Studies

Multi-sourcing: Key to cost reduction and service improvement

A leading travel and leisure giant has put multi-sourced Back office processing operations (BPO) at the heart of its ambitious plans to transform the Finance and Accounting (F&A) and Human Resource (HR) functions in order to maintain and grow its market leadership underpinned with innovative and robust services to ensure the business runs smoothly.

Wanting to move from a single supplier agreement with a large global outsource provider, the client was looking to engage specialist suppliers to reduce costs while improving BPO services.

Taking Cost out of Transformation Programmes

This global telecommunications company had successfully won and implemented a number of very large (>£100m) managed service programmes. However, with over 600 staff, 170 transformation and operation projects, over 30 suppliers and new technology solutions to manage, the client recognised there were programme risks as well as cost saving opportunities that it had not yet recognised.

Evaluating IT Architecture & Outsourcing Options

This major publisher has recently acquired several newspapers titles, each supported by different systems, and also inherited an existing IT outsource arrangement. The clients was concerned about the overall value as well as whether or not the existing provider was able to manage the major changes they had planned.

Improving IT & Business Operations

Memery Crystal LLP are a mid sized law firm who had reached a point where their IT was constraining the performance and growth potential of the business. Whilst it had been outsourced to a respected supplier, there was a need to take a strategic view on how IT could enable the business and also provide greater reliability and continuity of service on a day to day basis. Memery Crystal LLP are a mid sized law firm who had reached a point where their IT was constraining the performance and growth potential of the business. Whilst it had been outsourced to a respected supplier, there was a need to take a strategic view on how IT could enable the business and also provide greater reliability and continuity of service on a day to day basis.

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